About Us
Welocalize is driving the future of global communication
For over 25 years, Welocalize has helped some of the largest organizations in the world improve customer engagement through the power of localized content. Better engagement is proven to drive business outcomes:
- Higher Marketing Conversion Rates
- Ensure Regulatory Compliance
- Increased Customer Satisfaction & Retention
- Safeguard Intellectual Property
- Higher Adoption Rates
- Improved Data with Improved Models
Continuing a Heritage
of Innovation
Since our founding in 1997, we have been at the forefront of applying advanced technology to deliver the highest quality translations quickly, efficiently and at scale. Through constant investment in these technologies and our early adoption of AI, Welocalize has earned a reputation for delivering innovative solutions.
Beyond data and AI technologies, we have also invested in quality standards certifications. Welocalize has been ISO 9001 certified for 14 years. We became one of the first translation service providers to successfully implement a new ISO virtual-site certification model, which certifies cloud-based quality processes and systems instead of locations.
Our reputation for mastering some of the most complex data science issues related to AI has made us a partner for companies developing large language models. Teams at global companies who are building AI tools and applications turn to Welocalize for data services, advice, and expertise for a variety AI-enabled use cases.
Executive Team
Paul Carr
Chief Executive Officer
Paul has a wealth of experience in strategic leadership and growing tech-enabled services businesses. In addition to his role as CEO of Welocalize, he shares this experience in his roles as a non-executive director of Williams Lea, an advisor to Juxtapose, and a non-executive director of Genioo.
Dan O’Brien
Chief Financial Officer
Dan O’Brien is a results-driven financial executive with 25 years of experience as a corporate CFO. He brings a wealth of expertise in the financial oversight of both public and private equity owned companies, management of global operations, and company leadership to Welocalize.
Throughout his career, Dan has managed successfully in challenging business situations, gaining diverse industry experience in business and financial services, telecom, and manufacturing. He has provided financial leadership through the full range of corporate change of control situations, including IPO, merger and acquisition, and financial restructure. Prior to joining Welocalize, Dan served as CFO for Williams Lea, a leading business process outsourcing company, and Sterling, where he led all finance-related diligence and administrative activities associated with the sale of this business to Goldman Sachs private equity.
Erin Wynn
Chief Commercial Officer
Erin Wynn is the Chief Commercial Officer at Welocalize, where she has been a key figure since 2008. Her journey with the company began through the acquisition of Transware, a e-learning provider in the language service industry. Over the past 16 years, Erin has held various strategic commercial roles, each underscoring her commitment to both business growth and personal development within the team.
Erin’s leadership is defined by a passionate commitment to nurturing talent and fostering a collaborative work environment. Her approach not only drives commercial success but also cultivates a strong, people-centered culture that empowers individuals to thrive and innovate. This dedication to people—both clients and colleagues—is a hallmark of her tenure and a core component of Welocalize’s culture.
With a deep understanding of the localization industry and a genuine enthusiasm for engaging with diverse teams, Erin continues to guide Welocalize towards new heights of market presence and customer excellence, ensuring that relationships at all levels are built on trust and mutual respect.
Chris Grebisz
Chief Technology Officer
Chris joined Welocalize in 2002 and has played a critical role in Welocalize’s innovation strategy to ensure global scale and growth for global clients. In 2008, Chris left Welocalize and worked in leadership roles at several small-to-mid-sized software development companies, including an 18-month stint, consulting for Google, and working on their localization technology.
When Chris returned to Welocalize in 2013, he led operations in the Americas and now oversees the company’s digital transformation and technology development worldwide. Under his leadership, Welocalize is one of the only language service providers to be 100% cloud-based, giving the ability to create consistent workflows across teams and rapidly scale.
Christy Conrad
Head of Client Delivery – Enterprise
Christy Conrad has 15+ years of localization, operations, and client delivery service experience. As Head of Client Delivery – Enterprise at Welocalize, she focuses on global strategy to create, develop, and optimize localization services for Welocalize’s portfolio of clients. She champions operational innovation by spearheading advancements in production methodologies, implementing AI automation tools, and establishing dynamic resource models.
Christy fosters an inclusive work environment that encourages the development and implementation of novel ideas utilizing technology. As a result, her teams are empowered to deliver efficient localization and language services. As a passionate advocate for developing professionals, Christy serves as a mentor and actively cultivates leadership opportunities for the next generation of women in the localization industry.
Matt Grebisz
Head of Client Delivery – Regulated
Since joining Welocalize in 2002, Matt Grebisz brings over 20 years of experience, primarily in operations within the localization and translation industry. Matt manages strategy, resources, and budgets, always prioritizing exceptional customer service. In 2021, he spearheaded the transition to Agile methodology, streamlining operations for enhanced efficiency and effectiveness.
In his role as the Head of Client Delivery for the Legal and Life Sciences verticals, Matt demonstrates his commitment to operational excellence by fostering a culture of customer service, efficiency and rigorous adherence to regulated content standards. With a forward-thinking approach, he oversees the delivery of services in regulated industries, driving his teams to exceed expectations.
Siobhan Hanna
Head of Welo Data
Siobhan runs Welo Data services business and has extensive experience in the language and AI data industries, including founder and leadership roles at Lionbridge AI and Telus AI. Siobhan is passionate about elegant and ethical solutions to complex human computation challenges, and getting into the weeds on data quality.
Kimberly Olson
Head of People Success
Kim joined Welocalize in 2019, bringing a deep commitment to enhancing workplace environments and driving success through people-focused initiatives. With over 20 years of experience in human resources, she has evolved from hands-on roles to leading strategic efforts and now guides our global teams. Kim’s work is centered on aligning people strategies with our core business goals, creating a dynamic and inclusive culture where everyone can thrive. Our goal is to foster a workplace that not only attracts, develops, and retains top talent but also enhances productivity and inspires our team members daily, maintaining our position as a leader in the industry.
Nicole Sheehan
Head of Operations
Nicole Sheehan is a seasoned professional with over a decade of experience in language operations and customer success within the localization industry. Nicole oversees the strategic leadership and execution of Welocalize’s service offerings. She will be responsible for harnessing AI-first technologies to optimize processes, leading global teams towards achieving excellence in service delivery, and fostering strong client relationships.
Nicole earned a Master of Business Administration from NYU Stern School of Business, specializing in Business Analytics, Strategy, and Leadership & Change Management. She also earned a Bachelor of Science in Engineering with a focus on Operations Research from Cornell University.
Founders
Smith & Julia Yewell
Co-Founders
In 1997, husband and wife team Smith and Julia founded Welocalize, a company born out of their shared interest in culture, global business, and an entrepreneurial spirit. Smith was the driving force behind the ongoing transformation of both Welocalize and the wider language services industry, while Julia played a pivotal role in recruiting and developing Welocalize’s first accounting and personnel teams. Their appreciation for diverse cultures and viewpoints helped form the foundation of Welocalize’s 4-Pillars (Customer Service, Quality, Innovation and Global Teamwork), which remain core to its continued expansion today and over the years has empowered Welocalize’s global team to achieve more than they thought possible for themselves, colleagues and clients.
After more than 25 years as CEO, Smith now serves as a member of the Board of Directors of Welocalize, while Julia has retired.
Our Guiding Principles
THE FOUNDATION OF OUR SUCCESS IS DEFINED BY 4-PILLARS
1
Always put the customer first, whether an external or internal customer. Do not be satisfied with merely meeting commitments; strive to exceed them.
Serve customers with urgency. Respond immediately, have a bias for action and drive customer priorities back through our internal organization to ensure we deliver.
Be proactive at anticipating customer needs by listening and asking questions. Find ways to improve their business and bring new ideas to the table.
Build lasting customer relationships based on trust. Go beyond business delivery and build personal connection.
2
Constantly question the status quo and why we are doing things the way we are. Evaluate current practices from first principles, understand best practices and propose more effective ways of doing your work.
Show curiosity for customers (internal or external), our customer’s industry, competitors, and the market. Raise new ideas on how to be a more valuable contributor or partner.
Have the courage to try new approaches. If a new approach doesn’t work, feel comfortable learning from mistakes, iterating and course-correcting to find better solutions
Find ways to overcome obstacles and roadblocks. Be creative and resourceful at solving problems that stand in the way of more effective ways of doing your work.
3
Take personal accountability as a member of your team. Play your part and pull your weight. When in doubt, step forward, be accountable and lead.
Hold your team members accountable. A successful team requires everyone to play their role. Do not tolerate under-performers.
Put the performance of your team above yourself. We win as a team, not as individuals. Do not play politics, withhold information or undermine your team-mates
Support your team-mates by collaborating, coaching, encouraging and providing constructive feedback. The most valuable team-mates support their colleagues.
4
Hold yourself to a high level of excellence. Determine what great looks like for your role and strive
to achieve excellence.
Hold your colleagues, either within or outside your team, to a high level of excellence. If you see work that is below the bar, call it out and provide constructive feedback.
Go above and beyond to ensure a high level of excellence and quality, especially if it involves delivering work for a customer (external or internal).
Commit to continual self-improvement of your performance in your role. Become a little more effective each day on the path to achieving mastery.
Winning the BELA Award for ‘Best Training and Personal Development’ for a second year in a row in 2024, highlights the value of investing in our people, fostering a culture of learning and professional growth.
CAREERS
Join Our Team
Our people are the heartbeat of Welocalize’s growth and innovation. Our dynamic teams come together every day to collaborate, contribute to solving challenges, and deliver results.
We have over 2,000 corporate jobs around the world. Many Welocalize jobs are work-from-home remote positions.
If global teamwork, customer service, and continuous learning are important to you, please explore our open positions.
Scammers sometimes impersonate companies like Welocalize to trick job seekers – your safety and trust are important to us. Learn how to confirm you’re hearing from the real Welocalize >>>
Become a Translation Services Partner
Our clients continue to expand and grow their localization programs. Welocalize continues to grow our community of freelancers and translation agencies to work on projects for amazing global brands. If you are a qualified freelance translator or translation agency, we welcome an opportunity to develop a partnership with you.
ENVIRONMENT & WORKFORCE
Sustainability at Welocalize
Welocalize strives to promote sustainability in our daily operations. We value the diversity of our workforce and are committed to doing what’s best for our employees, customers, partners, and the environment.
ISO 14001 Certification
Welocalize has achieved ISO 14001:2015 certification, showcasing its commitment to environmental excellence and sustainability. ISO 14001 is a globally recognized standard that sets guidelines for environmental management systems (EMS). It requires companies to implement a structured approach to managing their environmental impact and reducing their carbon footprint.
Diverse Global Team
Workforce sustainability is fundamental to our identity. We embrace diversity and foster inclusion in our global team. Our motto is “Come as you are.” We’re committed to developing and nurturing a culture that values individuality and welcomes new, diverse perspectives. That requires hiring, retaining, and developing a workforce that represents the diverse world around us.
Give Grants
The Welocalize Give Grant program provides charitable grants for causes our employees care about. We also encourage employees to submit requests for charitable donations and sponsorships and include those in our annual giving budget. The Give committee continually reviews applications to ensure our diversity funds are shared across regions, charities, and causes.
“At Welocalize, we take our responsibility to the environment seriously. As a private company, we decided to voluntarily disclose our carbon emissions data including Scope 1, 2, and 3 emissions. This data shared as part of our inaugural Sustainability Report serves as our benchmark to identify future emission reduction options to continuously improve our sustainability journey.”
Silvie Peric, Director of Quality Systems & Strategy
Awards & Recognition
Welocalize Wins Best Training & Personal Development Bela Award
Welocalize has been honored with the prestigious 2023 Best Employers…
ISO 14001:2015: A STRUCTURED APPROACH TO MANAGING ENVIRONMENTAL IMPACT
The seventh ISO certification in the language services provider’s quality…
Locations
North America
CORPORATE HEADQUARTERS
WELOCALIZE
136 Madison Avenue
6th Floor
New York, NY 10016 USA
123 NE 3rd Ave
Suite 209
Portland, OR 97232 USA
o. +1 503.274.2211
f. +1 503.575.7990
Europe
Plaça Gal·la Placídia, 1-7, Local 7, planta 2, Barcelona, 08006, Spain
o. +34 93.412.65.00
Cluj Business Center
St Henri Barbusse 44-46
400616, Cluj-Napoca
Romania
Hibernia House
Cherrywood Business Park
Loughlinstown Dublin
D18 E440
Ireland
o. +353 1.969.6401
f. +353 1.969.6499
Eastcastle House
27/28 Eastcastle Street
London W1W 8DH
United Kingdom
o. +44 (0) 20 4576 9052
Via Ippolito Rosellini 2,
20124, Milan
Italy
o. +39 02.3366331
f. +39 02.3313885
Nell-Breuning-Allee 10
D-66115 Saarbrücken
Germany
o. +49 681.992940
3, Nikiforou Ouranou str.
Thessaloniki, 54627
Greece
o. +30.2310.502.192
Asia
D401 Guanghualu SOHO2,
9 Guanghua Road,
Chaoyang District,
Beijing, 100020, China
o. +86 10.8524.0588
f. +86 10.8524.0488
F10, Dongtai Kaiyue Leader Center,
No.1, Weier Road,
Shizhong District, Jinan,
Shandong, China
o. +86 531.8609.0971
Hanzomon PREX South 2F
2-5-1 Kojimachi
Chiyoda-ku,
Tokyo 102-0083 Japan
o. +81 3.4332.1346
Vi-John Tower, 393,
Udyog Vihar Phase 3 Rd
Phase II, Udyog Vihar,
Sector 20, Gurugram, Haryana 122016
o. +91 7303052351
Nicole Sheehan
Kimberly Olson
Siobhan Hanna
Matt Grebisz
Christy Conrad
Chris Grebisz
Erin Wynn
Dan O’Brien