A global medical technology company operating in more than 100 countries faced a familiar challenge: adapting large volumes of product, marketing, and internal content for international markets.

Legacy translation and content workflows were fragmented, slow, and costly, putting product launches and regulatory timelines at risk. The company partnered with Welocalize to modernize its multilingual content strategy, aligning teams around a future-ready, AI-powered localization model built for innovation, compliance, and scalability.

Challenge 

• Complex workflows with up to 17 handoffs created bottlenecks and slowed time-to-market.

• A multi-vendor model caused inconsistent quality, limited visibility, and uncontrolled costs.

• A backlog of untranslated content delayed market access and product approvals.

• Constantly evolving regulatory requirements increased compliance risk and operational pressure.

The organization needed a secure, unified AI solution to manage multilingual data efficiently and maintain ISO-certified quality at scale.

Approach

To overcome these challenges, the company partnered with Welocalize to deploy OPAL Enable, an AI-powered localization platform designed to accelerate multilingual content creation while maintaining regulatory compliance and enterprise-grade security.

OPAL Enable is an agentic AI framework configured with domain-specific glossaries, style rules, and content models to deliver high-quality multilingual output at scale and speed.

The new model focused on:

• A single-vendor partnership, eliminating fragmentation and creating shared incentives for innovation and continuous improvement.
• No additional TMS investment—Welocalize provided an integrated AI platform that connects directly to the company’s systems, including its Quality Management System (QMS) for full traceability and data integrity.
• A hybrid AI and human model, using pure AI for low-risk content and expert human review for regulated or high-impact materials.
• Structured authoring frameworks that ensure consistent terminology, global brand alignment, and improved translation accuracy.
• Close IT collaboration to maintain secure data flows, centralized access controls, and rigorous AI tool vetting through established governance processes.

This partnership transformed localization from a manual, transactional process into a strategic driver of digital transformation—streamlining global content operations through intelligent automation, quality assurance, and measurable business impact. 

Governance and Change Management 

A cross-functional governance committee was established to guide implementation, bringing together leaders from IT, digital transformation, technical publications, and procurement.

This structure ensured secure integration, consistent application of compliance standards, and transparent performance tracking across global business units.

Impact

The transformation delivered measurable impact, improving efficiency, visibility, and compliance across the content lifecycle.

• 35% year-over-year cost savings through vendor consolidation and workflow optimization
• Faster regulatory approvals and shorter time-to-market for global product launches
• Improved quality and compliance, fully integrated with the QMS
• Aligned global messaging supported by AI-powered quality assurance
• Centralized visibility for procurement, IT, and localization teams
• Enhanced security and reliability, certified to ISO 9001, 17100, and 27001 standards

By replacing fragmented processes with a secure, scalable, AI-enabled model, the organization empowered global teams to deliver content with speed, precision, and confidence.

“Welocalize helped us move from fragmented workflows to a single, intelligent ecosystem. OPAL Enable gives us the speed, security, and scalability to grow globally, without adding complexity.”  
 
Sr. Program Manager Digital Transformation 

Looking Ahead

The partnership continues to evolve through AI-driven compliance, predictive document generation, and structured authoring that extend automation and consistency across all regions.

By blending AI innovation, human expertise, and data governance, the company now operates with a model that is secure, scalable, and built for continuous improvement—a benchmark for AI-powered multilingual content in regulated industries.

Discover how OPAL Enable and Welocalize’s AI-driven approach can simplify your multilingual content strategy, improve compliance, and accelerate speed to market. Let’s connect.