Getting to Know Welocalize in Germany
Day in the Life of Antje Hecker, Production Business Director at Welocalize in Germany
In our “Getting to Know Welocalize” series, we are sharing the words of our global team members and how their work helps our clients achieve their goals. We call this fulfilling your potential. In this new post, Antje Hecker shares a day in life in Germany at Welocalize, in her words. It is a look into how Welocalize’s diversity, culture, and expertise empower us in doing things differently.
The Welocalize Germany office in Saarbrücken was founded in 1995. After three years of close collaboration with the Welocalize headquarters in Frederick, Maryland, we evolved into the go-to provider for German and French translations. We became part of the Welocalize family in 2000, as Smith Yewell’s first acquisition. Around 2009, I became the Production Business Director for Welocalize in Germany, managing the functions responsible for the delivery of English-French and English-German translation and respective supplier sourcing.
Since I joined the company in 1997, I have been given the opportunity to take on a number of different roles and gain experience in many areas of the localization industry. I have worked in an international environment, contributed to the development of a new service delivery model from a business analytics and a talent development perspective and optimized internal workflows and solutions to adapt to new client requirements. I have also helped to increase the translation productivity of internal languages and structured and scaled a geographically distributed and quality-focused team to meet our ongoing client expectations. It has been a very busy couple of decades!
Over the past couple of years, my activities have been primarily focused on the standardization of processes in what was coined as Production Business Unit (PBU) language teams across the company. Since mid-2014, Welocalize changed some of its supply chain management and with that came with change and innovative vision. It is my main mission now to facilitate organizational change and the implementation of new service models to turn the PBU at Saarbrücken into a full-service, financially viable German Language Service Center of Excellence.
This is something that cannot be achieved overnight and requires focus on a daily basis. It is dependent on a close collaboration of groups inside and outside of our German location to build the prerequisites for a real change. We know that the localization industry is always evolving. Significant progress will be made with continual progress on the technology tools we use internally as a company and with clients.
We have recently kicked-off an initiative to review and re-categorize freelancer translators, based on a number of standard characteristics: rates, quality scores, availability and service attitude, review capacity. We are growing our innovative independent freelancer model, as we engage, train and develop new freelance recruits. All these activities are aimed building up different cost-efficient solutions, taking into account the specific quality expectations of our clients. It also means transferring account specific-knowledge to the freelancer community, while concurrently retaining the knowledge within the company. This approach will open the doors to new service offerings in relation to QA for accounts that are handled by the freelancer model. We are building a team of freelancers that have the right knowledge base, custom-tailored for the individual needs of a client.
As well as working on the freelancer model, I also have managerial and operational duties to the German office overall. I engage regularly with our finance department to support monthly payrolls, deal with HR-related topics and coordinate any production requirements with IT. This includes making my team laugh when I have to climb on a chair in the server room, mobile pressed to my ear, to get advice on which button needs to be pressed to restart one of the servers. As the lead on the German Welocalize Team, there are no boundaries to what I will do to make sure everything run smoothly and efficiently for Welocalize and our clients! And it is fun too.
Based in Saarbrucken, Germany, Antje Hecker is Production Business Director at Welocalize.
MORE GETTING TO KNOW WELOCALIZE
The Getting to Know Welocalize blog series highlights our team members around the globe and the work they do for our valued clients. In their words, it gives you a look into how Welocalize’s diversity, culture, and expertise empower us in doing things differently. You can view all here Getting to Know Welocalize posts here: http://web.welocalize.com/Getting-To-Know-Welocalize.html
Getting to Know Welocalize CEO Smith Yewell http://www.welocalize.com/getting-to-know-welocalize-ceo-smith-yewell
Getting to Know Welocalize in Germany – Day in the Life of Antje Hecker, Production Business Director at Welocalize in Germany http://www.welocalize.com/getting-to-know-welocalize-in-germany/
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Getting to Know Welocalize in the United Kingdom – A Day in the Life of Joanna Hasan, Enterprise Program Manager http://www.welocalize.com/getting-to-know-welocalize-in-the-united-kingdom/
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Getting to Know Welocalize Business Development Europe – A Day in the Life of Steve Maule, Welocalize Business Development Director in Europe http://www.welocalize.com/getting-to-know-welocalize-business-development-europe/
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Getting to Know Welocalize in China –An Interview with Alex Matusescu, Director of Operations http://www.welocalize.com/getting-to-know-welocalize-in-china/
Getting to Know Welocalize in Japan -Interview with Kohta Shibayama, Senior Project Manager in Tokyo http://www.welocalize.com/getting-to-know-welocalize-in-japan/
Getting to Know Welocalize Development -Interview with Doug Knoll, VP of Software Development at Welocalize http://www.welocalize.com/getting-to-know-welocalize-development/
Getting to Know Park IP Translations Operations – A Day in the Life of Nicole Sheehan, Regional Director of Operations at Park IP Translations, a Welocalize Company http://parkip.com/getting-to-know-park-ip-translations-operations/
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