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DTP Questionnaire


Our partners around the world (freelancers, contractors and agencies) are a key element of our success, and we are always looking to develop strong partnerships with the best service providers in the industry. If you would like to offer your services to Welocalize, we welcome your information. Please simply fill out the questionnaire below. Your application will be reviewed by a member of the Welocalize Global Management Team and your data will be stored into our database for follow-up. We look forward to hearing from you!


BASIC INFORMATION
Business Name
Address
City
State/Province
Zip/Postal Code
Country
Phone Number (with country code)
Fax Number (with country code)
Web site Address
PRIMARY POINT OF CONTACT
First Name
Last Name
Title
Phone Number (with extension if applicable)
Email Address
SECONDARY POINT OF CONTACT
First Name
Last Name
Title
Phone Number (with extension if applicable)
E-mail Address
VENDOR COMPANY HISTORY
Please describe your company’s history.
What year was your company founded in?
What is your company structure?
Has your company experienced a change in ownership in the past 5 years? If so, describe.
What is the background and expertise of your company’s management team?
Has your company or its management team members ever been involved in bankruptcy, computer litigation, mergers or acquisitions?
Where are your company’s premises located? Do you have other offices? Please list.
How many employees does your company have? Please specify number of employees by offices and by functional area.
Please list your top customers, including the industry they belong to, years serviced and revenue.
Please explain your company business strategy, mission and vision.
What type of compensation should Welocalize receive if you fail a DTP review (either internal or external)?
Please describe your confidentiality agreement policies.
Please describe your business continuity plan, if any.
Please describe your customer satisfaction policy and program.
Please describe your intellectual property rights policies and legal terms.
Please describe the key indicators you use to monitor your company’s performance.
How is change management handled in your company?
FINANCIAL INFORMATION, QUOTES & PRICING
What were your revenues for the last three fiscal years?
What are your revenue projections for this year?
Is your company profitable?
What is the process for providing an estimate based on request?
What information do you require from the customer to prepare cost and time estimates?
How long is a quote turnaround?
How is pricing structured?
AFFILIATIONS & AWARDS
Do you have any affiliate relationships?
Please list any professional organizations or associations to which you belong.
OPERATIONS
Please describe your current production capacity.
Please describe your process to ensure your company has enough resources available for each project.
Do you use any tools for capacity planning? If so, please specify.
What information do you require from a customer in order to plan a DTP project?
Can you describe the process a typical DTP project follows from start to finish?
Are large, more complex projects handled differently than smaller projects? If so, please describe.
If applicable, are monolingual projects handled differently than multilingual projects? If so, please explain how.
Do you review the PO before starting a project?
Are all specifications clear or clarified, if necessary, before you start a project?
What is the procedure to follow when the DTP specialist has questions during her/his work?
What are the minimum requirements for delivery upon completion of project?
Do you have some sort of checklist you sign off before delivery?
You are meant to deliver always on time. What notice do you give your customer if you are late on your delivery for a justifiable reason?
How do you ensure your DTPed documents are up to the standards required?
How do you guarantee continuity of expertise and knowledge transfer in your teams?
What is your feedback loop process?
What do you require of your production staff in terms of experience and education?
Please indicate your company’s total investment in training per annum.
Where is your DTP work performed?
VENDOR MANAGEMENT
How do you manage external production resources (vendors)? Do you have a Vendor Management team?
How are your external DTP resources (vendors) qualified?
Is there a regular follow up with your vendors?
How many active vendors work for you on a regular basis?
QUALITY PROCESS
Do you have a quality standard? If yes, which?
Has your company received any awards or been recognized for excellence?
Do you have a quality assurance and control process in place? If yes, please describe.
Do you have one person responsible for QA and QC?
What type of quality control do you carry out over subcontracted work?
Does your company follow best practices or some sort of management methodology?
What is your customer review and signoff process?
TECHNOLOGY
Please indicate what applications or programs you have worked with.













Please specify other applications or programs you have worked with.
Please indicate what equipment you use.


Please specify other equipment you use.
LANGUAGES
Please select the language types you work in.


RATE & CAPACITY INFORMATION
Please enter all rates in Euros, US Dollars and/or Japanese Yen. No other currencies will be accepted.
QA Rate
Hours per day
Framemaker, Pagemaker, Acrobat (per page)
Pages per day
Framemaker, Pagemaker, Acrobat (per hour)
Hours per day
Quark, InDesign (per page)
Pages per day
Quark, InDesign (per hour)
Hours per day
PROFESSIONAL REFERENCE
Name
City & Country
Phone
Email
Relationship
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